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Returns that are rejected can incur a handling fee and return postage. However, at our discretion, we can make a deduction for the loss of value to faciliate an exchange to something else. Items that have been used and are not in their original condition will generally not be refunded. If the item is still in its original condition then store credit will be issued. Items returned where the security tag has been removed will will be inspected under the microscope by our workshop. Items returned within the valid return periods and where the security tag is intact and the item is in its original condition we aim to process a full refund or exchange within 2 to 7 Days. Outside the first 30 Days but within the first year, we still have you covered, but you will need to send the item back to us where it will be inspected by our workshop. Simply email us a photo of the item and we will send a replacement along with a pre-paid return envelope for returning the item, which you simply drop off at your nearest Post Office. This will naturally be very disappointing, therefore regardless of the reason, we aim to fix this quickly and efficiently within one or two days. Whether by unfamiliarity, accident or fault, most issues happen in the first 30 Days of purchase, often after only a few times of use. Bespoke, altered or made to measure Jewellery is non-returnable.Īll of our products come with a one year guarantee plus our 30 Day Easy Replacement policy. Between 1st November and 31st December the return period is extended up to 31st January the following year provided items are still in their original condition and the security tag has not been removed. If for any reason you are not satisfied, you may return an item in its original condition with the security tag intact, within 30 days of the date of shipment for a refund. Between 1st November and 31st December the exchange period is extended up to 31st January the following year provided items are still in their original condition and the security tag has not been removed.

We know sizing can be an issue so for all returnable items we offer a free exchange until it fits within 30 days or for gift items within 45 days. * Monday to Friday excluding public holidays * Monday to Friday excluding public holidays **93% On Time Delivery Rate

White sapphire rose gold engagement rings